By utilizing a softphone with a VoIP service, your employees can always place calls through your VoIP number instead of relying on cell service, which might bring in any extra costs, say for a long-distance call. Traveling employees will benefit greatly from a softphone as well, allowing them to always place calls wherever they are, and however is most convenient for them.Again, with a softphone there is no need to purchase a desk phone, and purchase any other equipment like switches or standard hardware PBXs to power the phones - just utilize a virtual PBX for even further cost savings. Small and midsize businesses can also help cut costs drastically with softphones.Many CRMs also allow softphone integration so agents don’t have to flip between multiple windows, or worry about using a desk phone and typing on their computer at the same time. Instead of purchasing and maintain the hardware required for standard IP desk phones, equipping agents with a softphone and a call center headset can be much cheaper. Contact centers can utilize softphones to help cut down on the cost of purchasing standard desk phones.Well, there are a few cases where a softphone might actually be more useful than relying on your standard cell service, or situations where a cell phone won’t cut it. Some of you may be wondering why softphones even exist, and why anyone would bother with dialing on their computer instead of just using their smartphone. In this case, we’re taking a close look at two of the most popular third-party solutions. Users download soft phone “clients ” either form their VoIP provider, or dedicated third-party solutions, meaning they are not created and offered through a VoIP service directly. Soft phones generally have a dial pad that mimics what we would expect to see on any standard phone, just designed for use on a computer, meaning with a mouse and keyboard. Computer, of course, has grown to mean more than just desktop or laptop, but can even include smart phones and tablets as well Softphones are generally utilized for VoIP calls, but they can also be used to make PSTN calls. To do that, we should first define what a smart phone even is, and what users can generally expect from one of these apps.Ī softphone is essentially just a digital phone: a piece of software used to make phone calls from over a computer. We wanted to take a close look at these popular choices to help your business find the right match for their VoIP service.īefore we get into breaking down each solution, it’s a good idea to lay the foundation for our comparison. That’s where a third-party solution comes in, one like Bria 5 or ZoiPer5. While most VoIP providers include their own softphone as part of their service, there are many that don’t.
![zoiper click2dial zoiper click2dial](https://addons-media.operacdn.com/media/CACHE/images/extensions/25/8725/4.0-rev1/images/e2be7b38469246eba6b133b915f9f4ba/6c0e46ce6abaa48221dd24e1e8b7b6b6.jpeg)
![zoiper click2dial zoiper click2dial](https://www.zoiper.com/images/support/042.jpg)
Whether your business is looking to outfit a contact center without having to pay the cost for extra IP desk phones, or wants a new way to enable mobility for the team, softphones are the perfect complement to any VoIP solution. Softphones allow us to leverage the power of VoIP without the need for a physical desk phone. Now, we don’t think IP desk phones are going away anytime soon, but thanks to Business VoIP another option exists.Įnter the softphone, the desk phone’s digital counterpart. One piece of hardware that can be omitted completely is the IP desk phone. By utilizing your internet connection to make phone calls, your business is freed from having to purchase and maintain costly hardware to ensure the service is working properly. Business VoIP is one of the best ways to empower your business while saving capital at the same exact time.